http://ideas.ted.com/what-a-difference-a-word-can-make-how-a-single-word-can-change-your-conversation/
Conversatonal Analysis Roleplay Method (CARM): https://www.youtube.com/watch?v=KMRFmPg697Q&feature=youtu.be
Conversatonal Analysis Roleplay Method (CARM): https://www.youtube.com/watch?v=KMRFmPg697Q&feature=youtu.be
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